Office Administrator

Pure Dentistry Job OpportunityAt Pure Dentistry, we don't call the people we care for "patients." We call them guests. Everything we do is built around giving each guest the best imaginable dental experience: a warm welcome by name, a team that anticipates their needs, and care that respects their right to understand their options and choose for themselves.That experience doesn't stop at the treatment chair. It continues when a guest calls with a billing question, when an insurance claim gets resolved on the first try, and when their account is clean, accurate, and explained kindly.

That's where you come in.Compensation: $28 - $30 per hour, based on experienceScheduleFull-timeMonday through FridayBenefitsMedical, dental, vision, and life insuranceShort- and long-term disability optionsGenerous PTO and paid holidaysTraditional and Roth 401(k)Referral bonus programFree CE courses provided by our affiliated vendorsWho We're Looking ForYou're the person who loves the satisfaction of a reconciled ledger and the voice on the phone that makes someone's day easier. You can read an EOB the way some people read a novel. You also understand that behind every claim is a real person who trusted us with their care.

You take pride in getting the details right because you know what it means for the guest and for the team.What You'll DoBe the Warm Voice of PureGreet callers by name whenever possible, and help guests, referring offices, and insurance representatives with care and professionalismAssist with scheduling, messages, and timely follow-up so nothing falls through the cracksHandle questions about benefits and balances calmly and without blame. When something goes wrong, you listen, apologize, solve it, and thank them.Own the Revenue Cycle from Start to FinishVerify eligibility and benefits, then prepare and submit accurate claims with the right CDT codes, narratives, radiographs, and documentationPost insurance payments from EOBs, ERAs, and EFTs, and reconcile adjustments, write-offs, and patient responsibilityWork aging reports, follow up on outstanding and denied claims, and correct and resubmit when neededSpot underpayments, discrepancies, trends, and bring ideas for improving our processPartner with the clinical team to gather what a claim needs, so the guest never feels frictionBe Part of Team PureJoin our morning huddles and stay connected to the day's flowPractice "lateral service": set your teammates up for success, and pitch in where the work needs youUse any quiet moments to help guest retention, reactivation, and the rest of the teamWhat You Bring3+ years of dental office experience, including hands-on insurance billing, claims, and payment postingWorking knowledge of CDT codes, EOBs, ERAs, EFTs, contractual adjustments, and denial managementExperience in dental practice management software (Open Dental strongly preferred)Accuracy, follow-through, and the ability to juggle priorities in a busy practiceWarm, clear communication on the phone and in writingA solid understanding of HIPAA and patient confidentialityA positive, team-first attitude, and the habit of leaving the rest of the day's noise at the doorWhy PurePure Dentistry has served Rocklin for about 20 years. We're a multi-doctor practice offering every phase of dentistry, from preventive to cosmetic to advanced surgical care, and our clinical approach is grounded in Kois Center training.

We invest in our team's growth. Our goal is for every team member to feel that their professional goals are known and supported. Becoming part of Team Pure is an honor and a distinction, and we take great pride in the empathy and hospitality we show every guest.Pure Dentistry is an equal opportunity employerINDHRFO02