Customer Service RepresentativeAnswer 50 – 70 inbound calls per day. Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Field caller complaints and escalate via the request for supervisor process. Respond to sample accountability emails within 24 hours of receipt. Attendance and on phone percentages (90% or better).
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure.Qualifications:High school graduate (some college preferred)3-5 years customer service experience within an inbound call center environmentAbove average computer skillsExceptional written and verbal communicationsEEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Office Administrative and Customer Support - Customer Service Representative in asheville at Unknown Company
- Typical pay
- $40,560–$56,160
For context, most customer service representatives earn between $40,560–$56,160 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.