Customer Service Representative - DomesticLocation Torrance, Ca M-F 8:00am to 5:00pm Hybrid: Mon/Fri Remote & Tue/Wed/Thu On sitePhenomenex's chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Do you want to work in a collaborative and inclusive team? Do you enjoy problem solving, the use of technology and critical thinking skills while helping customers?
We are currently seeking a Customer Service Representative - Domestic who will be responsible for providing the highest quality of customer service to internal & external customers. This includes, but is not limited to processing orders, answering customer inquiries via phone, e-mails, and live chat, processing RA's, processing change requests, maintaining the customer file and escalating customer/system issues appropriately.Providing customer support via phones, new order entry, order processing, customer inquiries and expediting or fulfillment requests approved by department Manager and/or Director.The essential requirements of the role include:High School Diploma or equivalent (GED)1-2 years of experience working with customer supportUnderstanding of the functionalities of an ERP systemIt would be a plus if you also possess previous experience in:1-2 years of PC skills in Microsoft Office and Database ManagementStrong commitment to quality, efficiency, and effectivenessEffective business language usage (spelling, punctuation, and grammar)At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.
Additional information about this hybrid work arrangement will be provided by your interview team.The hourly range for this role is $23-$24/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.