Call Center Representative IGlobal Life Sciences Solutions USA LLC100% onsite at 100 results way Marlborough - shift Mon-Fri 8-5Top three skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applicationsResponds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
(3-5 years of experience)Call Center Representative I acts as the primary contact between the customer and Service Support. Responsible for placing/answering telephone call inquiries and promoting an organization's products and services.Required qualifications: Associate's degree or high school diploma/GED and 0-2 years of experience. Prior demonstrated experience working in a customer service role. Has knowledge of commonly-used concepts practices and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Demonstrated analytical thinking/problem solving ability. Ability to think clearly and quickly and empathize in high-pressure situations.
Tenacity & creativity in handling customer issues.