Client Support AnalystMonday through Friday: 8-5:00 with some flexibility. Location: Hopkins, MN. Seeking candidates in the local area who can come into the office.
Virtual interviews will be conducted via MS Teams.What will the Client Support Analysts do? Retrieve, organize and analyze data to identify trends that will help improve operations (80%) Examples:Mine disparate data to seek Client Experience improvementsValidate client feedback through data analyticsGauge adoption of services (e.g., MyGIT forms)Refine IT Field Services BI Site report to add structured dataClient Satisfaction Survey comment analysisClient Effort Score data prep and analysisDetect MyGIT form changes or defectsAffirm reported metrics definitionsData analysis for FS health checksRatify & mine value > 190,000 software licensesEscalation data analysis. Refine report, PBIOther responsibilities (20%):Client Support operations: resolve tickets assigned to process new site contacts, new VIPsSite contact program maintenanceIT (Field Services) Smart Spot/Roadshow assistanceAssist with support for ticket escalationsPreferred previous Cargill experience