Security Operations Center OfficerThis position monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and act as the shift point of contact by providing training, technical guidance, or support during security-related incidents.Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.Identifies and notifies management of vacant security posts.Provides direction and training to site officers and contract employees as needed to accomplish service goals.Monitors welfare of security personnel working after-hours and remote assignments.Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.Maintains the security and confidentiality of sensitive security information.Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.May provide training and guidance to others.Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Knowledge of Federal, State, and Local laws and ordinances.Knowledge of City practices, policies, and procedures.Knowledge of training techniques and principlesKnowledge of critical infrastructure security requirements and protocols.Knowledge of electronic security systems.Skill in oral and written communication.Skill in using computers and related software applications.Skill in using Microsoft applications.Skill in using access control systems.Skill in handling multiple tasks and prioritizing.Skill in handling conflict and uncertain situations.Skill in data analysis and problem solving.Ability to work in a high-level, high-risk security environment.Ability to work with frequent interruptions and changes in priorities.Ability to document incidents in Microsoft Word.Ability to quickly recognize and analyze irregular events.Ability to utilize radio equipment, complying with Federal communication guidelines.Ability to establish and maintain effective communication and working relationships with City employees and the public.Ability to provide excellent customer service.Ability to effectively communicate with the Security team and law enforcement during stressful situations.Ability to work during emergencies or bad weather.Ability to participate in on-call program and work both scheduled and unscheduled overtime.Ability to work varying shifts that include weekends, holidays, and possible 12-hour day.Ability to climb stairs, walk for extended periods of time, and perform foot patrol.Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in a Security Operations Center.Valid Texas Class C Driver LicenseExperience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular eventsExperience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations CenterEffective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptionsAbility to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situationsAdvanced experience with Genetec Security Management System software, or other electronic security systems and access control systems