Observability & Evaluation Engineer
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an Observability & Evaluation Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
This role ensures production AI systems can be monitored, evaluated, improved, and supported with clear operational visibility.
Key Responsibilities
- Implement observability and telemetry for LLM-powered applications, agents, tools, and platform services.
- Build evaluation suites for agent behavior, prompt quality, response quality, retrieval performance, latency, reliability, and safety signals.
- Develop dashboards, alerts, traces, metrics, service objectives, and reporting for production readiness.
- Work with platform engineers and Product Owners to define monitoring requirements and evaluation metrics.
- Automate evidence collection for release readiness, operational reviews, and governance checkpoints.
- Create runbooks and support documentation for priority agent releases.
- Analyze production behavior and recommend improvements to reliability, performance, and quality.
Required Qualifications
- 7+ years of engineering experience with observability, monitoring, test automation, platform operations, or AI/ML systems.
- 5+ years of strong hands-on Python experience.
- 5+ years of experience with dashboards, metrics, alerts, traces, logs, SLOs, and production monitoring.
- 5+ years of understanding of LLM evaluation, prompt evaluation, RAG evaluation, or AI quality assessment approaches.
- 5+ years of experience working in Agile engineering teams and production support environments.
Required Skills / Knowledge
- Python, telemetry, tracing, monitoring, dashboards, alerting, SLOs, evaluation frameworks, test automation, and production operations.
- Understanding of LLMs, agents, RAG, prompt performance, retrieval quality, latency, and reliability metrics.
- Experience with observability tools and open telemetry concepts.
Preferred Qualifications
- Experience with GenAI observability, AI evaluation tools, ML monitoring, or platform reliability engineering.
- Experience in regulated environments with evidence and readiness documentation.
- Kubernetes, cloud platforms, and CI/CD experience.
Expected Outcomes
- Operational dashboards and evaluation suites for priority agent releases.
- Clear readiness evidence, alerts, SLOs, and runbooks.
- Improved quality, reliability, and trust in production Agentic AI systems.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.