O2C Lead (CDM) – Oracle Financials Cloud

Key Skills (Must Have):

• Oracle Financials Cloud – O2C modules (Customer Data Management, Accounts Receivable, Collections)
• Customer Data Management (CDM) – customer setup, hierarchies, account relationships
• Billing and invoicing configuration (AR)
• Collections, credit management, and dispute handling
• End-to-end Order-to-Cash (O2C) lifecycle
• Customer data governance, cleansing, and migration
• Financial close processes (AR reconciliation, subledger accounting)
• Functional design and stakeholder management

Nice to Have:

• Integration experience (Oracle CPQ, Order Management, Subscription Management, OIC/APIs)
• Reporting & analytics (AR aging, invoicing accuracy, collections KPIs)
• Experience with global customer data models and multi-entity structures
• Exposure to location-based analytics

Role Overview:

This role will lead the design, configuration, and optimization of Oracle Financials Cloud Order-to-Cash (O2C) processes, with a strong focus on Customer Data Management (CDM), Accounts Receivable, Billing, and Collections. The candidate will drive scalable customer-to-revenue processes, ensure high-quality customer data, and enable efficient invoicing and collections operations across global business units.

Key Responsibilities:

• Lead end-to-end Oracle Financials Cloud O2C implementations, focusing on CDM, AR, billing, and collections processes
• Configure Customer Data Management (CDM), including customer hierarchies, account relationships, and billing structures
• Define and implement O2C lifecycle processes (customer onboarding to invoicing to collections to dispute resolution)
• Design and govern customer master data models, including hierarchies, sites, and legal entity mappings
• Lead data governance, cleansing, and migration activities to ensure accurate and standardized customer data
• Configure and optimize billing, invoicing, and collections strategies, including credit management and dispute handling
• Develop functional designs for integrations between CDM, CPQ, Order Management, Subscription systems, and AR
• Monitor and resolve production issues related to customer data, invoicing, and collections processes
• Support month-end and period-end close activities, ensuring accurate receivables accounting and reconciliation
• Design and deliver reporting and dashboards (AR aging, collections performance, invoicing accuracy)
• Collaborate with business and IT stakeholders to improve O2C processes and financial performance
• Lead testing cycles (unit, SIT, UAT) and coordinate defect resolution
• Document configurations, processes, and support knowledge transfer

Additional Notes for Vendors:

• Strong preference for candidates with hands-on Oracle O2C / CDM implementation experience
• Candidates must have deep expertise in customer hierarchies, billing, and data governance
• Focus on functional leads with strong configuration experience (not generic finance profiles)
• Must be comfortable working in a hybrid model with travel as needed