O&O Park Team Lead

Team Lead – Operations

Full-time, Onsite, Department: Operations. Reports to: General Manager. Travel: N/A. FLSA: Non-Exempt.

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play. We host unforgettable birthdays, team events, and school parties across the country. We are recognized as a top franchise and growth brand.

WHO YOU ARE

Team Lead is a hands‑on early‑leadership role for high‑potential individuals. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, gaining responsibility and the skills to run a shift like a pro. When senior leaders are not on‑site, you will act as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE

• Leadership & Operations
  • Act as Manager on Duty (MOD) when GM/OM are not present.
  • Provide proactive, on‑floor leadership, coaching, supporting, and delegating to team members across all departments.
  • Step into any operational area as needed to maintain seamless guest experiences.
  • Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Guest Experience & Sales
  • Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
  • Create memorable guest interactions by modeling service excellence and mentoring team members in customer engagement.
• Safety & Compliance
  • Enforce all safety policies and complete incident reports when necessary.
  • Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
  • Maintain cleanliness and operational readiness of the park throughout the shift.

ROTATIONAL LEADERSHIP DEVELOPMENT

Sales & Service Lead

• Drive front desk performance and membership sales while delivering service excellence.
• Lead guest interactions with a focus on Sky Zone’s "WOW" service standards.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

• Oversee execution of birthday parties, group events, and corporate outings, delivering positive memorable experiences.
• Manage scheduling, staffing, and upsell opportunities for all party and event programs.
• Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Lead

• Manage inventory and ordering of all café items.
• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
• Oversee maintenance of equipment, attractions, and cleanliness across the park.
• Lead facilities projects to elevate the guest experience and maintain a "best-in-class" look and feel.

• Part‑time Flex Lead (not available at all park locations) – Available primarily on weekends to help drive service and engagement; rotates to cover breaks and time off for other leads.

WHAT YOU BRING TO THE TEAM

• Minimum of 18 years of age.
• At least 2 years of progressive experience in operations or guest‑facing roles, preferably in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology—including POS systems and tools like Microsoft Office Suite and Teams.
• Availability to work evenings, weekends, and holidays.
• Reliable, self‑motivated, organized, and eager to grow.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture.
• A hands‑on, team‑first mindset, quick to jump in where needed and support others without being asked.
• A strong sense of personal ownership, showing up prepared, following through on responsibilities, and leading by example.
• Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.

WHY THIS ROLE MATTERS

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed.

COMPENSATION & BENEFITS

The pay for this position is $16.00/hr, a fixed starting rate with no additional pay range at this time.

• Full‑time employees at CircusTrix enjoy a competitive benefits package, including medical, dental, and vision coverage.
• 401(k) plan with company matching; eligibility is based on age and tenure requirements.

Equal Opportunity Employer

CircusTrix and its brands are proud to be equal‑opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.