Nyanja Interpreter

Position Overview

The Nyanja Telephone Interpreter will handle calls on demand, rendering meaning between Nyanja and English speakers across a range of industries including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. The role is independent contractor and works from home.

Essential Job Functions

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor and remain calm during sessions, including emergency situations such as 911 calls.
• Maintain punctuality, availability, and client‑compliance throughout work hours.
• Follow client instructions in compliance with protocol and ensure client expectations are met with the LEP, while avoiding unsolicited interaction.
• Understand industry terminology for Medical, Insurance, Finance, Law, and demonstrate cultural sensitivity.
• Manage highly emotional or stressful calls, staying on calls for extended periods as needed.
• Adhere to company standards of service within a dynamic environment.

Qualifications

• Fluency in Nyanja and English with strong cultural competency.
• Excellent listening, retention and note‑taking skills for high‑accuracy interpretation.
• Ability to concentrate, remain detached, neutral and objective when handling sensitive subjects (end‑of‑life, pregnancy termination, vaccination, sexual orientation, gender expression).
• Education or work experience in language‑related fields such as teaching, assessment, translation or interpretation (preferred).
• At least 18years old and legally authorized to work in the United States.
• Must be able to adapt to LLS technology enhancements.
• High school diploma or equivalent.
• Ability to read and write the requested languages (highly preferred).

Technical Requirements

• Dedicated personal device (desktop/laptop, tablet, smartphone) with a supported operating system.
• High‑speed internet connection (download ≥5Mbps, upload ≥3Mbps, ping ≤300ms, jitter ≤30ms).
• Quiet space free from background noise/distractions.

Physical Requirements

• Operate keyboard, mouse and remain stationary in front of a computer for the majority of the workday.
• Operate company‑provided software and systems.
• Manual dexterity to type or write.
• Lift up to 26lb (approximately 12kg).

Employment Type

Independent Contractor; no employee benefits. Mandatory post‑offer background check and/or drug screen may be required.

Equal Employment Opportunity

LanguageLine Solutions is an equal‑opportunity employer and provides reasonable accommodations for qualified applicants/employees with disabilities.