Nursing Home - Full-Time Concierge

Concierge

A leading healthcare and long-term care organization is seeking a customer-focused Concierge to help create an exceptional experience for residents, families, and visitors. This role is responsible for coordinating hospitality services, fostering a welcoming environment, and serving as a liaison between residents, guests, and facility departments.

The ideal candidate is professional, compassionate, and committed to delivering outstanding customer service while building positive relationships throughout the organization.

Key Responsibilities

Hospitality & Guest Services

• Greet visitors and provide facility tours, ensuring a welcoming and informative experience.
• Welcome new admissions with a personalized greeting and welcome package.
• Coordinate service-related activities to support resident and family satisfaction.
• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and enhancing the overall experience.
• Communicate and follow up with department leaders regarding resident or visitor concerns to ensure timely resolution.

Surveys & Feedback

• Conduct resident entry and exit surveys to gather feedback and identify opportunities for service improvement.
• Assist in monitoring satisfaction levels and supporting initiatives that enhance the resident experience.

Qualifications

• Ability to thrive in a fast-paced environment.
• Experience in a healthcare, hospitality, customer service, or long-term care setting preferred.
• Strong interpersonal, customer service, and telephone communication skills.
• Excellent verbal and written communication abilities.
• Team-oriented mindset with the ability to build positive working relationships.
• Professional demeanor and willingness to take on new challenges.

What We Offer

• Competitive compensation with bonus opportunities.
• Comprehensive benefits package, including health insurance, retirement savings options, paid time off, and more.
• Opportunities for professional growth and career advancement.
• Ongoing training and development programs.
• Supportive and collaborative work environment.

Hourly Rate: $20-$24 per hour based on experience