Clinical Navigator
Position Code: ClinNav-6175
Department: Oncology Administration
Safety Sensitive: YES
Reports to: Clinic Manager/Director
Exempt Status: NO
Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHIs vision to be the kindest, highest quality health systems in the country. Provide patient navigation services to guide patients through the healthcare system by assisting with access issues, coordinating with service providers, and tracking interventions and outcomes. Promote patient health.
Key Responsibilities:
- Clinically triage new patient referrals efficiently, to ensure timely access to care.
- Establishes close relationships with and serves as a primary point of contact for patients; provides communication, advocacy and education in a culturally competent manner.
- Assesses and facilitates coordination of multidisciplinary care across care continuum; collaborates with multidisciplinary care team and expedite sequence of patients workup, active treatment, survivorship, and end of life care where applicable.
- Provides clinical education about care plans, diagnosis, medications, treatments, and processes; provides communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
- Works closely with appropriate hospital staff, medical and social service providers, County health, and other community resource providers to identify target populations of patients at high risk for under and over-utilization of health care services; develops appropriate interventions and strategies, considering culture, language, age, gender, etc. and tracks these interventions and outcomes.
- Follows the standards established by the medical staff, radiologists, management team, relevant professional agencies, and regulatory agencies; documents main navigation services according to program standards.
- Conducts outreach and education activities within organizations communities, which involves formulating relationships within district communities by visiting churches, schools, libraries, etc.; conducts classes and lectures and working with individuals and groups to promote patient health.
- Facilitates the development and administration of a Quality Assurance Program for patient care which guarantees compliance with state and federal regulatory and licensing agencies; in