To support a growing collection team, the full-time North Carolina Licensed Collection Representative will handle high-volume inbound and outbound calls, negotiate payment arrangements, and consistently meet performance metrics while working remotely. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Maintain accurate documentation and follow all required laws and standards Required qualifications High School Diploma or equivalent (GED) required Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of hire Reliable and responsible with a proven ability to work in a structured remote environment Ability to navigate multiple computer applications and databases simultaneously Successful completion of company collector training program and background checks