Providing exceptional customer support from a secure home office, the full-time North Carolina Customer Service Specialist will assist clients via phone, email, and live chat, ensuring a smooth order process and resolving any issues that arise. Key responsibilities Assist customers with product selection, order inquiries, and problem resolution through various communication channels Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities for upselling and enhancing the customer experience while collaborating with other departments Required qualifications High school diploma or equivalent; some college coursework is preferred Prior customer service experience is ideal, but training is available for the right candidate Ability to type a minimum of 40 WPM and comfortable using technology Strong interpersonal and decision-making skills with a proactive attitude towards customer satisfaction Ability to multitask and prioritize effectively in a fast-paced environment
North Carolina Customer Service Specialist in workfromhome at Unknown Company
This position is listed as full time and onsite.