As a full-time remote Provider Customer Service Call and Chat Representative based in North Carolina, the successful candidate will serve as the primary contact for healthcare providers, efficiently resolving issues through calls and chats while promoting self-service digital tools to enhance provider satisfaction. Key responsibilities: Advocate for providers by resolving issues and answering inquiries related to benefits, eligibility, billing, and authorizations Manage a high volume of calls and chats, triaging and addressing provider needs promptly Collaborate with internal teams to ensure timely communication and resolution of issues Required qualifications: High School Diploma / GED or equivalent work experience Minimum of 1 year of customer service experience Proficiency in navigating computer systems and applications Ability to work full-time (40 hours/week) with flexible scheduling Must reside in North Carolina and have a secure, dedicated workspace for remote work
North Carolina Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.