Non-Voice Support with Italian and English (Fully Remote)

• Handle customer support tickets in Italian and English.
• Troubleshoot and resolve issues related to Spotify accounts or service.
• Ensure timely and accurate responses to meet service level goals.

Requirements:

• Fluent in Italian and English (written and verbal).
• Previous customer support experience is preferred.
• Ability to work remotely within Bulgaria with reliable internet.

What We Offer:

• Fixed-term contract with remote work flexibility.
• Opportunity to work for a global music brand.
• Training and support to succeed in the role.

Spotify

Spotify is a leading music streaming service with a global user base. It fosters a supportive and inclusive culture for its diverse team.