Overview
NOC Network Engineer I – Night and Evening Shift – Remote
Description
JSI invites you to join our team as a NOC Network Engineer I – Night and Evening Shift on our NOC team working remotely, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
Responsibilities
- Proactively monitor and maintain customer network infrastructure.
- Create and manage tickets for network issues.
- Troubleshoot network and server problems.
- Document network configurations, processes, and troubleshooting steps.
- Perform routine maintenance and software upgrades on customer equipment.
- Escalate complex issues to appropriate resources.
- Communicate technical concepts clearly and concisely.
- Develop knowledge base solutions for common issues.
- Work flexible shifts and participate in an on-call rotation.
- Efficiently handle incoming/outgoing calls in a professional and knowledgeable manner.
Qualifications
Required Qualifications:- A bachelor’s degree in computer/management information systems, engineering, computer science, or equivalent is required.
- Experience may be considered in lieu of a degree, requiring a high school diploma or GED.
- Experience with Layer 2 Ethernet switching, DHCP, DNS, and Linux command line.
- Knowledge of Ethernet switching, IP routing, VoIP, and general networking principles.
- 1-3 years of experience in operating, troubleshooting, or designing Internet Service Provider Networks.
- Ability to work in a fast-paced, team-oriented environment.
- Preferred candidates will have worked in an NOC environment in a previous role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Benefits and Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.
NOC Network Engineer I – Night and Evening Shift in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.