Koniag IT Systems, LLC is seeking an ITSM Knowledge Manager to govern the knowledge management lifecycle within ServiceNow for a government customer in Washington, DC. You will work with NOC teams to capture, validate, and publish knowledge artifacts that reduce MTTR and improve incident resolution.
The role emphasizes governance, content quality, and collaboration with problem management to produce timelier, accurate knowledge resources for Tier 1–3 staff. A Public Trust may be required.
#J-18808-LjbffrNOC ITSM Knowledge Manager — ServiceNow Expert in washington at Unknown Company
This position is listed as full time and onsite.