Seeking a knowledgeable and customer service-oriented NOC Engineer III, this full-time remote position will troubleshoot and resolve network outages, manage ticket updates, and utilize monitoring tools to ensure reliable network infrastructure. Key responsibilities Troubleshoot and resolve network outages and service interruptions (layers 1-3) Provide timely and accurate updates on tickets using established policies and procedures Document network configurations and participate in an on-call rotation with other NOC engineers Required qualifications Bachelor's degree in engineering, IT, or equivalent experience CCNA Certification or higher Experience with TCP/IP, BGP, and other routing protocols Knowledge of large enterprise LANs and Wi-Fi/WLANs Familiarity with Radius, DHCP, and DNS servers