NOC Analyst

NOC Analyst – Tier 2 | Annapolis, MD | Onsite

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

MSR Technology Group is hiring an experienced NOC Analyst for a long-term contract opportunity with potential Contract-to-Hire .

Location: Annapolis, MD – 100% Onsite

Pay: $35/hr W2 + Benefits

Shift: 11:00 PM – 7:30 AM EST | Mid/Overnight Shift

Schedule: 24x7x365 operation – weekends & holidays may be required

Contract: Long-Term | Contract-to-Hire possible

Education: HS Diploma/GED + 2 years relevant experience OR Associate degree + 1–2 years relevant experience

What You’ll Do

• Monitor and troubleshoot IP networks, systems, routers, switches, firewalls, and circuits
• Monitor network performance and coordinate with telecom providers for service restoration
• Troubleshoot and resolve Tier 2 network/system incidents
• Work with incident management tools and maintain accurate incident documentation
• Troubleshoot Cisco devices, TCP/IP, HSRP and BGP
• Support high-availability network and data communication environments
• Escalate complex issues and collaborate with senior NOC/network engineers
• Provide strong customer support while managing multiple incidents and priorities

Required Skills

• Network+ Certification
• Strong knowledge of TCP/IP networking
• Hands-on experience troubleshooting Cisco devices
• Experience with HSRP/BGP
• Understanding of ITIL/ITSM
• Strong troubleshooting, communication, multitasking and attention-to-detail skills

Preferred

• CCNA
• Remedy / Netcool
• ServiceNow
• Microsoft Office 365

NOC Training

The selected candidate will be cross-trained across three NOC functions:

Transport | DataLink | Applications

Training will cover network monitoring, ground station/data-link systems, routers, circuits, firewalls and application/message-flow monitoring. xhqgsiq

Interested candidates can send their resume to Sravan –

MSR Technology Group is an Equal Opportunity Employer.