Help Desk CoordinatorFull time professional work experience in Business and/or Information Technology.Full time professional work experience in a service desk / help desk environment.Relevant work experience: 1 or more years.Provide tier 1 technical support.Duties include:Respond to incidents and requests that come into the helpdesk via phone and emailResolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staffClose tickets with appropriate notes and resolutions in a timely mannerSubject areas include:Active Directory and Office 365 accountsDesktops, laptops, tablets, smart phonesDesktop productivity apps (MS Office, Adobe Acrobat, File Maker, Oracle)Custom department and division applicationsBasic network connectivity troubleshooting