Night Auditor, Marriott Lakeway, Metairie LA

Night Auditor/Guest Service AgentWe are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out.Responsibilities:Greet and welcome guests upon arrival with a friendly and professional demeanorAssist guests with check-in and check-out processes efficientlyHandle guest inquiries and provide accurate information about hotel facilities, services, and local attractionsRespond to guest requests promptly and effectively to ensure guest satisfactionProcess reservations, cancellations, and modifications in a timely mannerMaintain a neat and organized front desk areaCollaborate with other hotel staff to ensure seamless guest experiencesPerform night audit duties as neededPerform valet duties as neededQualifications:Previous experience in hospitality or customer service roles preferredExcellent phone etiquette and communication skillsStrong knowledge of hotel management systems and proceduresAbility to multitask and work efficiently in a fast-paced environmentExceptional attention to detail and problem-solving skillsKnowledge of hospitality management principlesProven ability to handle difficult situations with professionalism and empathyFlexibility to work night shifts as requiredIf you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you.

Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests.Job Type: Full-timeHotel experience: 1 year (Preferred)Metairie, LA 70002 (Required)Metairie, LA 70002: Relocate before starting work (Required)Benefits:401(k)Dental insuranceEmployee discountFlexible scheduleFood providedFree parkingHealth insuranceHealth savings accountLife insurancePaid jury dutyPaid time offVision insurance