NG911 Telephony SME

Location: On Site: 2 MetroTech Center, Brooklyn, NY 11201

Duration: December 29, 2025 - November 30, 2026

Job Title

NG911 Telephony SME

Job Description

This request is for a NG911 Subject Matter Expert (SME) needed to continue the project work for the Class 1/2/3 and Call Handling upgrades of the Next Generation 9-1-1 emergency call system and provide expertise and technical knowledge during the configuration and test phases.

Responsibilities

• Manage and oversee execution and delivery of all aspects of the telephony components of the NG9-1-1 system.
• Ensure policies, procedures, and best practices for telephony systems are met throughout implementation of NG9-1-1.
• Validate telephony configurations during implementation.
• Provide test cases for SAT and SIT; continue to identify risks associated with telephony integrations with the NG9-1-1 system.
• Validate test results for telephony components of NG9-1-1 during SAT and SIT, review applicable architectural flows, and compare raw test results to ensure system behaves as expected.

Mandatory Skills / Experience

• Minimum 12 years of experience in a particular technical and/or business application, product, platform, or methodology.
• Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
• Collaborate with MSCI, Motorola, NICE, Cisco, and telecom carriers to resolve interoperability, signaling, and audio quality issues.
• Support testing, troubleshooting, and cutover events involving critical voice infrastructure.
• Design and validate call routing workflows per NENA STA-010, STA-012, and STA-019 standards.
• Configure and analyze SIP messages, SDP negotiation, and trunk performance across SBCs and gateways.
• Maintain mappings between ESRP, BCF, and CHS components for voice, text, and multimedia calls.
• Ensure correct implementation of ECRF/LVF call routing functions for location-based dispatching.
• Work with network and integration engineers to ensure ESiNET-level QoS, DSCP tagging, and failover routing.
• Validate carrier connectivity for private IP trunk services.
• Support call path redundancy testing and performance benchmarking between PSAC I, PSAC II, and NGCS vendor data centers.
• Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and failover.
• Collaborate with Lead Test Engineer to develop test scripts and call‑flow verification plans for production readiness.

Desirable Skills

• Excellent communication and clear business writing skills as well as interpersonal skills.
• Knowledge of public safety environments.
• Design skills in IP voice management, auditing, and monitoring.
• Knowledge of logging and recording technologies and techniques for legacy and IP PBXes.
• Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Other

Industries

• IT Services and IT Consulting