New York Answering Service Agent

Delivering exceptional support for clients, the remote New York Answering Service Agent will answer inbound and outbound calls, follow industry-specific guidelines, and provide outstanding customer service while navigating multiple systems. Key responsibilities Answer inbound calls and make outbound calls with professionalism and accuracy Perform lead intakes, gather information, and document details precisely Schedule appointments, transfer calls, and dispatch messages efficiently Required qualifications Intermediate to advanced computer skills Ability to multi-task and remain focused in a fast-paced environment Empathetic and compassionate approach to customer interactions Strong verbal and written communication skills Excellent listening skills and keen attention to detail