New Patient Service Navigator

Managing the end-to-end new patient access experience, the full-time remote New Patient Service Navigator will handle registration, insurance verification support, scheduling, and outbound follow-up to ensure efficient patient flow from initial contact through appointment scheduling. Key responsibilities Oversee the registration process and verify insurance for new patients Coordinate scheduling and conduct outbound follow-ups to enhance patient engagement Utilize standardized processes and technology to improve access and reduce scheduling delays Required qualifications High School Diploma or GED Two years of experience in patient access, scheduling, call center, or customer service Ability to manage high-volume inbound and outbound call activity Experience in overcoming barriers and converting patient contacts into scheduled appointments Willingness to work evening and weekend shifts as needed