New Mexico Licensed Contact Center Agent

Offering a remote contractor opportunity, the New Mexico Licensed Contact Center Agent will manage incoming and outgoing communications, ensuring a positive citizen experience while adhering to established call flows and documentation standards. Key Responsibilities Answer incoming and conduct outbound communications via phone, chat, and email regarding Medicaid and eligibility questions Follow established call flows and scripts to ensure consistency and quality in customer interactions Document call information and customer encounters clearly and completely in call logs Required Qualifications High School Diploma or GED equivalent Minimum of 2 years of customer service experience At least 2 years of call center experience Proficiency with computers, including internet navigation, email, and data entry Access to a reliable internet connection capable of supporting internet-based calls