New Jersey Customer Service Representative

To support a service-oriented team, the full-time New Jersey Customer Service Representative will serve as the first point of contact for members, coordinating transportation services and resolving inquiries in a remote work environment. Key responsibilities: Assist customers with transportation questions and concerns while ensuring accurate documentation of interactions Schedule, modify, and cancel reservations as requested, while maintaining a courteous and professional demeanor Document customer complaints and refer unresolved issues to appropriate departments for further resolution Required qualifications: High School Diploma preferred 0-2 years of contact center or customer service experience in a high call volume environment Ability to accurately type at least 35 words per minute Proficiency in quickly learning new technology and processes Ability to work independently as well as part of a team