New Jersey Customer Service Representative

Serving as the first point of contact for members, the full-time New Jersey Customer Service Representative will assist with transportation questions, schedule reservations, and document customer interactions while working remotely from home. Key responsibilities Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor Participate in required meetings and support a 24/7 contact center environment, which may include nights and weekends Required qualifications High School Diploma preferred 0-2 years of contact center or customer service experience with high call volume preferred Ability to accurately type at least 35 words per minute Proficiency in quickly learning new technology and processes Ability to work independently and collaboratively in a team environment