New Jersey - Assistant Branch Manager

Airfreight Operations ManagerLeadership & Team ManagementSupervise, mentor, and develop a team of 5 operations and customer service professionalsMonitor team performance and ensure operational KPIs and service standards are metAssist with hiring, onboarding, training, and employee developmentFoster a positive, team-oriented work environment focused on accountability and customer serviceProvide daily operational support and escalation managementAirfreight OperationsOversee international and domestic airfreight shipments from booking through final deliveryEnsure compliance with TSA, IATA, customs, and other regulatory requirementsCoordinate with airlines, overseas agents, trucking companies, and customs brokersManage shipment tracking, issue resolution, and proactive customer communicationReview and improve SOPs to increase efficiency and reduce service failuresEnsure accurate documentation, billing, and shipment profitabilityCustomer Service & Client RelationsBuild and maintain strong customer relationshipsResolve escalated customer issues in a timely and professional mannerSupport sales and business development efforts through operational expertise and customer engagementEnsure high levels of customer satisfaction and retentionFinancial & Branch SupportAssist with branch budgeting, reporting, and profitability goalsMonitor operational costs and identify opportunities for improvementSupport branch growth initiatives and strategic planningEnsure adherence to company policies and operational proceduresQualifications10+ years of freight forwarding experience, with a strong emphasis on airfreight operationsPrior supervisory or leadership experience managing teamsStrong knowledge of international shipping regulations, customs procedures, and airline operationsExperience with CargoWise or other freight forwarding software preferredExcellent communication, organizational, and problem-solving skillsAbility to thrive in a fast-paced logistics environmentStrong customer service and relationship management skillsProficiency in Microsoft Office Suite