New Customer Service Advisor - Nights (Fully Remote)

• Provide friendly, professional support via phone, email, and live chat.
• Take ownership of each case and resolve issues efficiently.
• Identify ways to improve customer experience and support vulnerable customers.

What We're Looking For:

• Strong customer service experience in a contact centre environment.
• Excellent communication skills, sound judgement, and empathy.
• Ability to handle high volume while maintaining accuracy and quality.
• We value ownership, speed, feedback, and being a buddy.
• Enjoy private healthcare, 28 days holiday, pension match, and more.

Capital on Tap

Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.