New Customer Experience Specialist (Fully Remote)

• Frontline customer support and technical troubleshooting.
• Fully remote US-based role.

What You'll Do:

• Resolve issues independently or escalation with clear documentation.
• Use SQL and logs to investigate problems.

Who You Are:

• 3+ years experience with at least 2 in technical support.
• SQL knowledge and comfort with Windows.

Compensation:

• $33.65/hour, plus equity and PTO.
• Asynchronous remote culture and optional office hubs.

Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.