New Client Support Specialist (Fully Remote)

• You will answer client questions and resolve or escalate issues with accuracy, empathy, and efficiency.
• You'll master ClearGov's products and help create Support Center content.

Key Responsibilities:

• Provide first-line support across phone, email, chat, and remote Zoom sessions.
• Manage complaints, partner cross-functionally, and coordinate escalations.
• Support content creation based on ongoing support trends.

What Makes You a Great Fit:

• You take ownership, communicate clearly, and solve problems.
• You learn quickly, care about the team, and bring a sense of humor.
• You have customer service experience and technical aptitude.

Benefits & Culture:

• Remote and flexible work environment with meaningful work.
• Competitive compensation, benefits, and opportunities to grow.
• Collaborative, high-performing team that values transparency and connection.

ClearGov

ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection.