New Client Support Specialist (Fully Remote)

You will answer client questions and resolve or escalate issues with accuracy, empathy, and efficiency. You'll master ClearGov's products and help create Support Center content. Key Responsibilities: Provide first-line support across phone, email, chat, and remote Zoom sessions. Manage complaints, partner cross-functionally, and coordinate escalations. Support content creation based on ongoing support trends. What Makes You a Great Fit: You take ownership, communicate clearly, and solve problems. You learn quickly, care about the team, and bring a sense of humor. You have customer service experience and technical aptitude. Benefits & Culture: Remote and flexible work environment with meaningful work. Competitive compensation, benefits, and opportunities to grow. Collaborative, high-performing team that values transparency and connection. ClearGov ClearGov builds a financial operating layer for the public sector, helping local governments and school districts manage finances. Over 2,000 public sector organizations use the platform; the culture values transparency, empathy, collaboration, and connection. #J-18808-Ljbffr