New C2C Role Senior Business Analyst | Hybrid – Austin, TX

Position Title: Senior Business Analyst

Level: Business Analyst 3

Location: Hybrid – Austin, TX

Key Responsibilities

1. Requirements Elicitation & Analysis
   • Gather and analyze business needs, processes, and system capabilities
   • Conduct stakeholder interviews, workshops (JAD), and surveys
   • Perform workflow and gap analysis to identify improvement opportunities
2. Requirements Documentation & Visualization
   • Develop clear and concise Business Requirements Documents (BRDs), Functional Requirements, User Stories & Use Cases
   • Create wireframes, mockups, and process flows aligned with UX best practices
3. SDLC Participation & Tools Usage
   • Actively participate in all SDLC phases
   • Utilize tools such as Jira and Modern Requirementsfor:
     • Requirement tracking
     • Change management
     • Status reporting
4. Work Management & Coordination
   • Manage requirement traceability and change control processes
   • Coordinate User Acceptance Testing (UAT)
   • Ensure timely delivery of project milestones
5. AI & Automation Initiatives
   • Contribute to AI and automation use case intake and prioritization
   • Support development of governance frameworks and readiness assessments
   • Document risk assessments (privacy, security, compliance)
   • Build backlog of AI/automation opportunities
   • Produce knowledge transfer documentation

Required Qualifications

• 8+ years of experience in:
  • Requirements elicitation and documentation
  • Software Development Life Cycle (SDLC)
  • Business process re-engineering
  • User stories and use case development
  • Wireframing and UX-aligned design
• 5+ years of experience in:
  • Stakeholder communication and facilitation
  • Technical writing and documentation
• 1+ year of experience in:
  • AI & Automation concepts and feasibility analysis

Preferred Qualifications

• Experience with Atlassian Jira (3+ years)
• Experience with Modern Requirements (3+ years)
• Prior experience with TEA or other education/state agencies (2+ years)
• Knowledge of K-12 instructional materials or procurement processes
• Experience with Microsoft Power Automate