New Business Team Lead (Fully Remote)

• You will guide a team responsible for delivering accurate, efficient, and customer-focused insurance operations.
• This full-time, remote role requires strong leadership and a passion for developing people.

Key Responsibilities:

• Lead daily team operations by providing coaching, guidance, and professional development.
• Manage workflows, staffing, and performance to meet service levels and KPIs.
• Coordinate training, quality improvement, and escalated customer support.

Requirements:

• High school diploma or GED required; LOMA 280/290 and ACS designation preferred.
• At least three years of professional experience with demonstrated leadership and coaching skills.
• Excellent communication, problem-solving, and customer service expertise.
• 20 days of PTO annually, increasing to 25 after five years, plus 11 paid holidays.
• Medical, dental, vision, HSA, 401(k) matching up to 9%, and annual bonus.
• Paid parental leave, education assistance, and paid sabbatical after eight years.

Partner Company

Our partner provides insurance operations and customer-focused services across the United States. The company fosters a collaborative, inclusive culture centered on continuous improvement, employee development, and integrity.