Network Technician - IntermediateLocation: Columbia SCOn-site/Remote/Hybrid: OnsiteDuration: 6 Months ContractInterview Process: 2 Rounds (1st round virtual, 2nd round potentially onsite)Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.Position Summary: The Network Support Specialist will be responsible for supporting and maintaining the Client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.Key Responsibilities:Help Desk & Ticket ManagementRespond to and resolve help desk tickets related to:Wired and wireless network issuesNetwork account onboarding and offboarding via custom scriptsInfrastructure-related incidentsOn-Call Support RotationLevel 1 Support: On-call every 3 weeks for critical site support (Network outages)Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sitesInfrastructure ProjectsAssist in network rollouts, upgrades, and cleanup effortsParticipate in planning and execution of infrastructure improvementsSupport documentation and inventory of network assetsAdministrative & Technical ExpertiseProvide support for Microsoft administrative tasks, including:Entra ID (Azure AD) managementGroup policy and user provisioningMicrosoft 365 administrationAssist with server administration tasks, including:Basic Windows Server maintenanceMonitoring and performance tuningPatch management and updatesRequired Skills:5 Years of experience with Microsoft Entra ID and general Microsoft administration5 years of experience with Windows Server environments10 years of experience in troubleshooting skills in networking (wired/wireless)5+ years experience responding to help desk requests via ticketing systemAbility to work independently and collaboratively in a team settingExcellent communication and documentation skillsPreferred skills:Experience with Deskpro ticketing systemExperience with Active Directory, DNS, and Group PolicyExperience with Ruckus/Brocade network switchesAbout Us: InterSources Inc, is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc.
We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.