To support a growing technical support organization, the full-time Network Support Engineer will resolve complex network-related incidents, perform advanced diagnostics, and provide technical guidance while working remotely. Key responsibilities: Resolve highly complex network-related incidents and service requests Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, and load balancing Create and maintain advanced technical documentation and knowledge resources Required qualifications: Extensive experience supporting network infrastructure in managed services, hosting, or cloud environments Advanced knowledge of networking technologies including routing, switching, and firewalls Ability to independently manage complex technical situations Experience mentoring others and sharing technical expertise Strong commitment to customer-focused service delivery