Network Support Analyst

Network Support AnalystCrescent Capital Group is an alternative asset manager with approximately $50 billion of assets under management and approximately 225+ employees. We are headquartered in Los Angeles with offices in New York, Boston, Chicago, and London.The Network Support Analyst is responsible for maintaining data communications equipment, responding to desktop support inquiries from end-users, and troubleshooting hardware and software problems. The Network Support Analyst provides quick and efficient technical support without disruption to business flow, and assists in the day-to-day needs involving the installation, configuration, operation, and maintenance of Crescent's systems hardware, software, and networks at Crescent.Essential FunctionsProvides generalist technology infrastructure support to employees in Crescent's Los Angeles office Ensures timely and effective user support for Windows, Office, iOS and Android devices.Ensures workstations are set up in a timely manner, including hardware set up, telephones, printers, etc.Ensure laptop and desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.Troubleshoots and resolves end user desktop/laptop issues Handle service requests from management and end-users related to new installations, changes, repairs, and troubleshooting.Participates in the configuration, maintenance, support, and repair of Crescent's networks Ensures Crescent's networks, servers, audio visual, and communication lines are working effectivelyConducts preventative maintenance and troubleshooting to resolve technical problemsMonitors to ensure successful processingMaintains inventory of all hardware and software resourcesProactively provides patch management and upgrades to ensure the highest level of support and security.Successfully partners with vendors and third-party service providersMay participate in application testing, evaluation, installation, configuration, and support in coordination with service providers as requestedMay participate in projects to implement, test, and design various infrastructure components and applicationsWorks with Crescent's application platforms and performs centralized applications management Manages the application, interface and reporting environment by working closely with other functional areas to review business needs, review reporting requirements, assess current applications functionality, ensure adequate applications solutions are in place throughout the company, in order to meet business objectives and meet regulatory requirementsProactively assists in defining the strategic direction for future projectsResponsible for preventing, detecting, and solving potential and/or actual applications problems Responds to and tracks applications incidentsEvaluates, implements, monitors and maintains applicationsOversees applications training programsManages third party riskPolicies, Procedures, and Controls Responsible for developing, implementing, communicating, updating and documenting companywide applications policies and proceduresResponsible for educating and guiding others on standards, principles, methodology, and trendsEnsures fulfillment of legal and contractual objectives relating to applicationsProvides applications reports and metrics to executive managementQualifications and Job RequirementsBachelor's degree in the field of Computer Science or related areaMinimum three years of help-desk experienceUnderstanding of Active Directory and Group Policy ObjectsDemonstrates a working knowledge of both hardware and software, servers, TCP/IP networking and related network services, storage systems, and other infrastructure technologiesExperience in building out, installing, configuring, and monitoring servers and network equipmentAbility to work collaboratively and build effective relationships with all levels of employees, vendors, and service providersDemonstrates effective verbal communication skills with all levels of the organization, as well as the ability to document technical procedures and solutions to issuesExercises sound judgment and analytical skills in troubleshooting complex desktop/server support issuesAble to effectively handle multiple projects simultaneouslyDemonstrates initiative by identifying and escalating issues as necessaryFamiliar with the following technologies Cisco Firewalls, HP switches, HP servers, powershell scripting, VMware, Citrix, Terminal server, WDS, WSUS, O365, Azure, AWS, Avaya IP telephony, AD, DHCP, DNS, routingWorking Conditions:Must be able to lift up to 25 poundsThe responsibilities of this position may require employees to be on-call and/or work outside normal business hoursAs an equal opportunity employer, Crescent Capital Group is fully focused on equality and committed to fostering a culture where individuals are respected and supported in a highly collaborative environment.

Crescent recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity or expression, sexual orientation, disability status, age, veteran status, citizenship or immigration status, and other protected status as required by applicable local, state, and federal laws. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City and County of Los Angeles' Fair Chance Ordinances. Crescent embraces each employee as a unique individual with different experiences, perspectives, and opinions that collectively contribute to the success of our firm.Crescent offers a comprehensive benefits package to assist with our employees' needs and life choices, including maternity/parental leave, fertility benefits, and benefits coverage for domestic partners.

Though Crescent consistently receives high marks on our engagement surveys, we continue to work to promote diversity, multiculturalism, and inclusion across our firm and the initiatives we support.