Network Success Manager

Position Summary

Network Operations team – Network Success Manager. Full‑time role responsible for end‑to‑end syndication enablement workflow, focusing on Vetting and Product Matching, ensuring high network data integrity and seamless access to trusted consumer content.

What You’ll Do

• Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients, assigning them to appropriate queues.
• Research and analyze enablement requests, verifying client authorizations and contractual limitations via Salesforce to ensure high network data integrity.
• Set up and map client configurations for syndication utilizing internal tools, validating that configurations are fully accurate and optimizing source content for eligible reviews.
• Utilize internal systems and tools to identify, diagnose, and resolve low‑to‑medium complexity configuration and mapping errors.
• Directly assist in managing and clearing work queues during periods of high volume or critical coverage needs.
• Maintain internal processes, standard workflows, and operational playbooks that support standard embedded implementation enablement, support escalations, and paid Network Services offers.
• Manage assigned operational and strategic initiatives, driving them from initiation to completion through focused individual effort and collaboration.
• Utilize strategic tools, ticketing systems, and operational data to analyze trends, monitor queue health, and deliver insights that inform team volume goals and process improvements.
• Provide clear guidance and operational recommendations on non‑standard syndication requests within the scope of team workflows.
• Cross‑Functional Collaboration: Proactively collaborate with cross‑functional teams to contribute to process improvements impacting broader network operations and the delivery of Network‑aware offerings.
• Facilitate and present internal training sessions, clearly explaining syndication offerings, process modifications, and workflow changes as required.
• Step in to provide hands‑on assistance to support delivery and assist with client‑facing training sessions when necessary to resolve issues.

What You’ll Need

• Highly detail‑oriented with an innate focus on precision, data integrity, and figuring out what makes things tick.
• Possesses excellent communication tactics, allowing both internal colleagues and external clients to fully grasp technical issues, workflow logic, and resolution requirements.
• Adept at prioritizing and managing multiple tasks and initiatives within a fast‑paced, dynamic environment.
• Demonstrates the agility to go above and beyond to surpass expectations and assist the team with impromptu or escalated projects.
• 2–3 years of professional experience in technical operations, data analysis, or a related workflow/technical support capacity.
• Proficiency with Salesforce and/or JIRA ticketing and workflow management systems.
• Demonstrated experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting.
• Strong organizational and project management skills with a proven track record of driving assigned initiatives from start to finish.
• Bachelor’s Degree (or equivalent practical job experience).
• Must be authorized to work in the U.S.

Compensation

$51,333 - $77,000 a year. Bazaarvoice includes a good faith estimate of the expected base pay range; compensation may vary based on geographic location, work experience, market conditions, education/training, and skill level. Your recruiter can share more about the salary range and total compensation package during the hiring process.

EEO Statement

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Background Check

As part of our final selection process, the successful candidate will be required to undergo a routine pre‑employment background check. This process is strictly conditional upon your prior written consent.