Job TitleContract is renewable during the beginning of fiscal year.Work Location: Tennessee Department of Transportation Transportation Management Center, Bldg R - Region 3 6603 Centennial Blvd. Nashville, TN 37243Must be able to lift at least 50 pounds. IT Call Center Experience preferred People/Customer Service skills required Printer Administration and Troubleshooting - Server Print Queue, and local QueuesActive Directory Management - Able to navigate Different OUs - Able to look up attributes - Able to reset password and unlock accounts.iOS Management, Support, and Deployment - Setting up new iphones/ipads - Resetting iTunes accounts - Resetting network settings - Backup/Restore device dataVideo Conferencing - Cisco WebEx - MS Teams - Cisco Presence video solutionsNetwork troubleshooting - Internal vs external - VPN - LTE - WifiApplication Troubleshooting - Account permission - Compatibility settings - Browser vs installedTechnical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.) Remote support - MSRA - RDP - TEAMs - WebexHardware DeploymentServiceNow - Ticket management - Ticket assignmentLocation Requirements: Candidate must be local.
- No preferenceAdditional Location Details (City, State) : - Region 3 - Contract is renewable every fiscal yearCandidate Location (city,state) - Region 3Onboarding Requirements to Complete Upon Acceptance Minimum Verification Requirements - Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency. TN Standard Background Check Baseline background check Global Monitor Check US Criminal Record Locator w/ Alias Federal Criminal History (7 years) County Criminal History (7 years) National Sex Offender RegistryOnboarding Documents and Information: - Please follow this link and fill out documents for relevant MHSAS location: