Network Security Engineer -Hybrid - Plano, Texas

Network Security Engineer -Hybrid - Plano, Texas

Company: NTT DATA Services

We are currently seeking a Network Security Engineer to join our team in Plano, Texas.

Job Responsibilities

• Works as part of a 24/7 team working on rotational shifts.
• Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings.
• Administers the organization's security tools to gather security logs from their environment.
• Performs lifecycle management of the supported security tools/technologies, including break‑fix, patching, and live updates.
• Adheres to SOPs and notifies stakeholders on log flow/log format issues.
• Documents best practices.
• Identifies opportunities to make automations that will help the incident response team.
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and Response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux operating systems, and general security infrastructure.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follows up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Investigates and identifies root cause of incidents and assists with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Logs all such incidents in a timely manner with the required level of detail.
• Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.

Basic Qualifications

• 8+ years of experience in security, including technical support to clients.
• Experience in diagnosis and troubleshooting.
• Experience configuring and managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
• Experience providing remote support in Security Technologies.
• Experience in SOC/CSIRT Operations.
• Experience handling security incidents end to end.
• Knowledge of networking, Linux and security concepts.
• Knowledge of log collection mechanisms such as Syslog, log files and database APIs.
• Knowledge of security architecture.
• Experience in security engineering.

Preferred Skills

• Seasoned working knowledge of implementation and monitoring of security tools/technologies.
• Seasoned knowledge of security architecture, with experience across different security technologies.
• Experience with Zscaler and Prisma SASE.
• Experience with Checkpoint.
• Experience with firewalls such as Palo Alto NGFW, Fortinet, Cisco FTD.
• Customer‑service oriented and proactive thinking.
• Problem solver who is highly driven and self‑organized.
• Great attention to detail.
• Good analytical and logical thinking.
• Excellent spoken and written communication skills.
• Team player with the ability to work well with others in groups with colleagues and stakeholders.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA.
• Relevant security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM.

Compensation and Benefits

Where required by law, NTT DATA provides a reasonable range of compensation for this remote role. The starting pay range is $112,000 – $149,000. This range reflects the minimum and maximum target compensation for the position across all U.S. locations.

This position may also be eligible for incentive compensation based on individual and/or company performance.

The position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, a flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

Equal Opportunity Employer

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information on EEO rights and pay transparency, please refer to our website.