Technical SupportJoin our dynamic team in the bustling heart of New York City, where you'll have the opportunity to work in a fast-paced environment supporting a diverse group of team members across multiple divisions. This role offers a chance to enhance your technical skills while providing top-notch support to our growing team.Required Skills & QualificationsMinimum of 3 years of experience in remote administration and end user support.Minimum of 3 years of experience with Windows 10 or earlier operating systems.Minimum of 3 years of experience with ticketing and traffic reporting tools (e.g., Zendesk, HPSM, ServiceNow).Minimum of 1 year of experience with Google suite applications.1 year of experience with platform management and integration, including JAMF Casper Suite or SCCM.Minimum of 1 year of experience with macOS (High Sierra).1 year of experience with Active Directory services integration.High School Diploma, GED, or equivalent certification required.Must have previous client experience working for this customer in the past 5 years.Day-to-Day ResponsibilitiesProvide support for a fast-growing group of team members in multiple divisions.Focus on laptop support with a mix of Windows PCs, Macs, and mobile devices.Deliver top-notch, customer-focused support.Engage in cross-training efforts among peers where applicable.Contribute to site-level operational readiness and process improvements.Collaborate frequently with the site lead and act as a back-up when delegated.Assist the Service Desk by actively taking and resolving intake calls.Company Benefits & CultureOpportunity to work in a vibrant and dynamic city environment.Engage with a diverse team and develop your technical skills.Potential for contract extension based on performance.