Help Deliver the Kalahari Experience Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Director of Retail Kalahari Resorts & Conventions is seeking a Director of Retail . In this role, you'll manage all retail operations throughout the resort, including year-round outlets such as Marrakesh Market, Indigo Swimwear & Accessories, and Kalahari Outpost. You'll also monitor inventory levels, manage budgets, and meet monthly sales goals while fostering a positive working environment.
You'll enhance the guest and associate experience by leading dynamic retail operations that offer convenient, high-quality shopping experiences throughout the resort. Oversee all retail operations across the resort, ensuring profitable performance, brand consistency, and exceptional guest service. Lead, coach, and develop retail associates to foster a positive, high-performing team culture. Manage budgets, inventory, and financial performance, including forecasting, purchasing, and meeting sales targets. Identify and implement merchandising strategies and pop-up retail opportunities that enhance the guest experience and drive revenue. Develop and enforce operational standards and procedures to ensure compliance, efficiency, and a consistently high-quality retail environment.
We do require that you have a minimum of four years of progressive experience in a hotel or related field. At least 1-2 years of management experience in a hotel, resort or retail environment is required.
Career growth opportunities with promotion from within
401(k) matching, paid time off, and holiday compensation
Health, dental, and vision coverage for full-time associates
Education assistance programs to help advance your career
That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
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