Working remotely, the full-time Tier 1 Engineer, Network Operations Center will monitor, triage, and respond to system-generated alerts across client environments during after-hours support operations, ensuring effective communication and service-oriented issue resolution. Key responsibilities Respond to monitoring alerts and support requests through various communication channels Triage infrastructure, endpoint, and cybersecurity alerts using established workflows Troubleshoot first-level issues involving servers, networks, PCs, and cloud environments, escalating as necessary Required qualifications Minimum of 1 year of experience in LAN/WAN environments, Microsoft 365, Azure, or similar Experience with PSA and RMM tools Working knowledge of Microsoft Windows Server, Active Directory, and security practices Clear written communication skills for documentation and ticket updates Collaborative approach to issue resolution within a tiered support model