Job TitleLead day-to-day operational support across all network technologiesMentor, coach, and quality-check S1 analystsProvide feedback on communication quality, troubleshooting approach, and ticket handlingServe as first point of escalation before issues reach S3Partner with management on performance assessment and development of junior staffBroad, well-rounded operational network background (not siloed)Strong technical depth plus high emotional intelligence and leadership presenceComfortable coaching others and delivering constructive feedbackCommunication skills are critical—this role interfaces frequently with leadershipCovers all technologies supported by the NOCSchedule: Typically 5 days/week; may vary during future rotations