Network Manager

20 hours ago – Be among the first 25 applicants

Responsibilities

• Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives.
• Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards.
• Partner closely with executive leadership and cross‑functional teams—including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units—to shape technology strategy, architecture decisions, and enterprise initiatives.
• Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams.
• Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs.
• Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments.
• Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive‑ready insights and recommendations to IT leadership.
• Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root‑cause analysis.
• Lead critical problem investigations and cross‑departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness.
• Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi‑vendor ecosystem.
• Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives.
• Mentor, coach, and develop high‑performing network and voice engineering teams; create succession plans and promote continuous professional growth.

Requirements

Technical

• 10+ years of relevant work experience in network and voice solutions
• Technical experience in network, VoIP, data center, and wireless in an enterprise environment
• Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically data‑center networking
• Experience with Cloud Services, including AWS, OCI and Azure including VPC’s, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud‑based workloads.
• Experience leading projects developing and/or deploying network infrastructure
• Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs
• Experience with routing protocols (BGP, EIGRP)
• Experience with SD‑WAN solutions
• Experience with migration of on‑prem Voice to UCaaS
• Experience with Layer 7 / Application layer firewalls including Rulesets, ACL’s & troubleshooting application workloads on the network.
• Experience with iSCSI & SAN / Storage.
• Experience migration from On‑Prem Solutions to Cloud platforms
• Experience with Telecom & Circuit management
• ITIL certification preferred
• Ability to work on‑call, nights, and weekends as needed for operations & projects.
• Ability to travel up to 25% as needed for project delivery.
• Ability to lift up to 50 pounds.

Leadership & Administrative

• Experience negotiating & reviewing SOW’s with vendors
• Experience managing Lev 1 incidents
• Experience negotiating renewals with vendors.
• Experience building cost model justification for new technologies & initiatives.
• Experience running RFP’s & overseeing the selection process for new technologies & partners.
• Experience managing KPI’s, Metrics, & SLA’s for the team’s performance.

Education

• Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
• An advanced degree is preferred.
• Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred

Skills

• Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C‑suite.
• Superior documentation, process improvement, and analytics skills.
• Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries: Computer and Network Security, IT Services and IT Consulting