General Description
The Network Manager leads statewide network, telecom, firewall, and connectivity operations for ETS by translating strategic direction into reliable, secure, documented, customer-focused, and sustainable services. Directs the Network Operations Center, Telecom / Circuits, and Unified Network functions and is accountable for service reliability, architecture, modernization, resources, vendors, staff, and stakeholder communication.
Benefits
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
- Comprehensive health, dental, and vision insurance
- Paid vacation, sick leave, FMLA, and holidays
- Retirement - Pension and 457B plans that help you build a secure future
- Flexible schedules and work-life balance options
- Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Human Resource Contact: Jennifer Erickson / /
ESSENTIAL FUNCTIONS
- Direct statewide network operations and maintain availability, performance, resilience, monitoring, incident response, and supportability for WAN, LAN, wireless, firewall, NOC, telecom/circuits, and Unified Network services.
- Provide complete supervision for assigned teams, including hiring, work assignment, performance management, coaching, cross-training, succession planning, employee development, accountability, and workforce capacity.
- Establish and enforce architecture, engineering, lifecycle, and technical standards for routing, switching, wireless, segmentation, monitoring, telecom, and core network modernization; maintain service roadmaps and implementation plans.
- Manage firewall operations, rule governance, access controls, segmentation, network security standards, vulnerability and risk remediation, and cybersecurity coordination with enterprise security partners.
- Manage telecom, circuits, carriers, voice, mobile, and related services; oversee service quality, escalations, migrations, capacity, inventory, renewals, and carrier performance.
- Administer assigned budgets, contracts, licensing, maintenance, assets, procurement, renewals, and vendor performance; track expenditures and multi-year commitments and ensure responsible stewardship.
- Own network documentation and ITSM practices, including SOPs, runbooks, diagrams, inventories, ServiceNow intake, service catalog, change control, incident reviews, outage communication, and knowledge management.
- Translate ETS strategy into measurable network outcomes; engage agencies and partners, report service health and risks, lead improvement initiatives, and ensure decisions support customer value, compliance, and operational maturity.
Qualifications
Preference may be given to those who demonstrate experience in leadership, workforce development, employee coaching, and performance management.
Preference may be given to those who demonstrate experience in the planning, design, modernization, and lifecycle management of enterprise network and telecommunications infrastructure.
Preference may be given to those who demonstrate experience managing network operations, including routing, switching, wireless, firewalls, segmentation, WAN connectivity, and service reliability.
Preference may be given to those who demonstrate experience managing technology budgets, contracts, vendors, telecommunications carriers, licensing, and service-level agreements.
Preference may be given to those who demonstrate experience developing operational standards, policies, procedures, network diagrams, disaster-recovery documentation, and technical staff cross-training programs.
Knowledge
- Expertise in enterprise networking, firewalls, telecom, monitoring, cybersecurity, ITSM, lifecycle, budgets, contracts, vendors, documentation, strategy, risk, troubleshooting, communication, coaching, performance management, and outage leadership.
Education
MINIMUM QUALIFICATIONS: Bachelor's Degree (typically in Computer Technology)
Experience
4-6 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Technology Management II
OR
6-8 years of progressive work experience typically in Computer Technology) with acquired knowledge at the level of a Technology Management II
Certificates, Licenses, Registrations
None
Physical Working Conditions
- Typical Office Setting
Notes
- FLSA: Exempt
- This is an At-Will position
- Resume and Cover Letter required
Supplemental Information
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees Enjoy
- Comprehensive health coverage — medical, dental, and vision plans for you and your family
- Voluntary Benefits — including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
- Multiple retirement options — including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
- Generous paid leave and flexible schedules — vacation, sick leave, paid FMLA and 11 paid holidays each year
- Public Service Loan Forgiveness eligibility — for those with qualifying student loans
- Training and professional development — to support your career growth and advancement
- Employee Assistance Program — Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
- Wellness Program — Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
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WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.
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