Key Pointers:
- Preferred location is for Boston, MA and Princeton, NJ onsite
- Minimum 11 years exp in Networking
- Versa SDWAN Experience is a must
- Versa Certification is must
- Proficiency in troubleshooting, build and configuration of Versa (Mandatory) and Wireless Network technologies including standalone/stacked Routers, Switches, Nexus Switches, Firewall, Controllers & AVI/F5 load Balancers
- Proficiency in troubleshooting, build and configuring Network LAN and WAN Connectivity between different IT systems and physical sites with OS hosted on Prem and/or Azure/AWS/GCP cloud. Prefer to have prior experience managing Financial Services customers.
- Good understanding on routing protocols like BGP, OSPF, ISIS, VXLAN with Knowledge on VXLAN, IPsec, GRE, MPLS.
- Basic Understanding of Security concepts - Content filtering, Threat Protection, Firewalls, VPNs, Group policies, NAT & Port forwarding
- Ability to upgrade firmware at Hardware layer and patches at Software layer.
- Understanding of ITSM Platform, ability to resolve incident, change and problem tickets within SLA.
- Excellent incident, change and problem management skills. Should have ability to restore business services by either isolating the issue and/or with a workaround to restore the business while permanent resolution is worked upon in parallel
SKILL SETS: NON-TECHNICAL
- Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills.
- Ability to review contractual documents like SOW's, create documentation (Runbooks and SOP's), create Network Schema, PPT for reviews and generate various reports for reactive, proactive and predictive analysis.
- Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions.
- Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment.
- Good analytical and problem-solving skills. Should be flexible and dependable as necessary.