Job Description
The role is a senior network engineer responsible for designing, implementing, and maintaining global enterprise networks involving WAN, SD‑WAN, wireless and security technologies across 200+ sites.
- Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD‑WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, and support for network refresh and lifecycle modernization initiatives.
- Review EOL/EOS device inventory and recommend technology refresh plans.
- Coordinate site network upgrades and deployment activities, including support for offshore and onshore support organizations.
- Lead major incident and escalation management for network services.
- Act as primary technical liaison between customers and delivery teams.
- Provide advanced L2/L3 support for LAN, WLAN, WAN, SD‑WAN and firewall technologies.
- Coordinate with ISPs, carriers, OEMs, and third‑party vendors for fault resolution and OEM/vendor management.
- Support lifecycle refresh, EOL/EOS remediation, and infrastructure modernization programs.
- Drive root‑cause analysis, trend analysis, and service improvement initiatives.
- Participate in Weekly Operations Reviews, Monthly Service Reviews, and leadership discussions.
- Support network changes, upgrades, implementation and transition activities.
- Maintain network documentation, runbooks, CMDB accuracy, and knowledge repositories.
- Partner with automation teams to deploy AI‑enabled NetOps and self‑healing capabilities.
- Utilize SolarWinds, ServiceNow and other enterprise monitoring platforms for event correlation and alert tuning.
- Collaborate on AI‑led network operations initiatives and drive continuous service improvement opportunities.
Preferred Certifications
- CCNP Enterprise
- CCIE Enterprise
- PCNSE
- AWS Advanced Networking
- ITIL Foundation
- SD‑WAN Certifications
Qualifications
- 10+ years of Network Engineering and Operations experience.
- Experience supporting global enterprise networks with 200+ sites.
- Experience with WAN, SD‑WAN, wireless and security technologies.
- Strong customer‑facing and stakeholder management skills.
- Experience coordinating offshore support organizations.
- Bachelor of Computer Science.
Employee Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401(k) Plan, Performance Bonus, College Fund, Student Loan Refinancing.
- Salary Range: $110,000 - $130,000 a year.