To enhance support operations, the full-time remote Network IT Specialist will manage escalated Tier 2 technical cases, optimize AI-enabled support tooling, and improve internal documentation and workflows while collaborating with cross-functional teams. Key responsibilities Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting Partner on the rollout and optimization of Zendesk AI Co-Pilot and related support tooling Build and maintain internal troubleshooting guides, escalation procedures, and operational playbooks Required qualifications 3+ years in a Tier 2 or advanced technical support role within SaaS, IoT, or related environments Strong networking fundamentals, including TCP/IP, VLANs, and firewall configuration Hands-on experience troubleshooting hardware and device-level issues Experience with Zendesk or similar support platforms Exposure to AI-enabled support tooling or automation workflows is a plus
Network IT Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.